Seeing a Black Screen When Downloading Orders?
If you’ve clicked Download from your Shopify Orders or the Build A Gang Sheet Orders page and ended up staring at a black screen with a broken image icon, you’re not alone.
This issue can happen when browsers try to preview certain file types instead of saving them — but the solution’s quick and easy.
Why You’re Seeing a Black Screen When Downloading Orders
When downloading gang sheet or order files, some browsers try to preview the file instead of saving it directly to your computer. Certain file types don’t preview correctly, which results in a black screen or broken image icon.
This isn’t a Shopify issue—and it’s not a problem with your orders. It’s simply a browser behavior that can interrupt your workflow if the file isn’t saved properly.
