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How To Create A Support Ticket In Shopify

Updated on Jun 19, 2025

Shopify
How to Create a Support Ticket in Shopify

Need help with the Build a Gang Sheet app? Follow this quick step-by-step guide to submit a support ticket directly through your Shopify admin so our team can assist you.

1. Open the Build a Gang Sheet App

From your Shopify admin, click on Build a Gang Sheet under the Apps section.

Open Build a Gang Sheet app

2. Navigate to the Support Ticket Page

In the app dashboard, click on the Support Ticket option.

Select Support Ticket option

3. Fill Out the Support Form

Enter your name, email, and detailed description of your issue so our customer service team can better assist you.

Fill out support form

4. Submit Your Ticket

After completing the form, click Submit Ticket at the bottom of the page.

Submit support ticket

Support Tips

  • Be as specific as possible when describing your issue—include order numbers, browser type, or screenshots if relevant.
  • Our typical response time is within 24 business hours.
  • If you're unable to access the app, you can also contact us directly via our Shopify App Store listing.

Tags

build a gang sheet, shopify support, support ticket, dtf app help, drip apps