Shopify
Fix: Download Opens as a Black Screen (Broken Image Icon)
If you click download from Shopify Orders or the Build a Gang Sheet orders page and a new window opens to a black screen with a broken image icon, follow these steps to save the file successfully.
How to Download the File Successfully
- Click Download either in the Shopify Orders page, or within the Build a Gang Sheet orders page.
- A new browser window will open.
- That window may load as a black screen with a broken image icon in the middle.
- Right-click anywhere in the black area and click "Save As".
- Download the Print Ready File to your computer.
Why This Happens
This is a common issue when the gang sheet you’re downloading is too large for your browser to render.
Video Walkthrough
Watch this tutorial to see the fix in action: